We are aware of an issue where some customers may experience funds being held
when attempting an Interac e-Transfer. Customers who run into an error when they
have exceeded their Interac e-Transfer limit will see their funds being held
until close of business. Our teams are investigating and working to resolve the
issue.
Mobile and Online banking are operational.
Maintenance window (PT):
Sunday, Oct 18 | 01:00 AM – 03:00 AM PT
Maintenance window (ET):
Sunday, Oct 18 | 04:00 AM – 06:00 AM ET
Expected downtime:
Interac e-Transfer services will be unavailable for approximately 30 minutes between 1:00 a.m. and 3:00 a.m. PT (4:00 a.m. and 6:00 a.m. ET).
Maintenance Details:
Interac will be conducting scheduled maintenance on their platform.
During this period:
• Interac e-Transfer transactions may not be available.
• Interac e-Transfer payment deposit links will be unavailable.
• Email, SMS, and push notifications related to Interac e-Transfer transactions may be delayed.
We appreciate your patience and understanding while Interac completes these maintenance activities.
Maintenance Window (PT):
Pacific Time (PT): Wednesday, October 14 | 12:00 a.m. – 3:00 a.m. PT
Maintenance Window (ET):
Eastern Time (ET): Wednesday, October 14 | 3:00 a.m. – 6:00 a.m. ET
Expected Downtime:
1 hour, from 1:00 a.m. – 2:00 a.m. PT (4:00 a.m. – 5:00 a.m. ET)
Maintenance Details:
During this maintenance window, Interac e-Transfer services will be unavailable for approximately 1 hour while Interac performs emergency infrastructure maintenance.
During the service outage, you will be unable to send, receive, or process Interac e-Transfer transactions. Interac e-Transfer payment deposit links will also be unavailable.
If a rollback is invoked, there will be an additional ~ 60 minutes of downtime.
We’re currently working to resolve a technical issue that may affect access to EQ Bank Digital Banking Site for customers using Firefox (version 149 and newer) or Safari.
While we work on a fix, you can continue banking securely by:
- Visiting secure.eqbank.ca, or
- Using an alternative browser such as Chrome or Edge
We sincerely apologize for the inconvenience and appreciate your patience. Our teams are actively working to restore full access as soon as possible.
Thank you for banking with us.
We’re seeing an increase in fraudulent ads on social media platforms like Facebook and Instagram pretending to be EQ Bank. These ads link to fake websites designed to steal your login or personal information.
Stay safe:
- Only log in via the EQ Bank app or secure.eqbank.ca if using a browser.
- Watch for fake advertiser names like “Equitable Team” or “EQ Bank Marketing Team”.
- Be wary of ads offering unusually high interest rates. If in doubt, verify against the interest rates page.
- Never enter credentials or one-time passwords after following social media links.
If you think you might have interacted with a suspicious ad:
- Call us immediately at 1-844-437-2265 (1-844-4EQ-BANK)—we’ll help secure your account
- Change your EQ Bank and email passwords
Reminder: Legitimate EQ Bank emails only come from addresses ending in eqbank.ca
We’re working to report and remove these scams. Thank you for staying alert.