The technical issues we were experiencing with online banking have been resolved as of 12:55 AM Eastern Time June 24th.
Update at 12:55 AM June 24th. Resolved. Online banking functionality is back up. Thank you for your patience and understanding.
Update at 11:45 PM June 23rd: Online banking remains unavailable at this time. The team has identified the cause and continues to work on a solution. Updates will resume on Sunday morning.
Update at 9:45 PM June 23rd: We can confirm this is not a security-related issue. Customer funds and personal information remain secure. The team has identified the cause and are working on a solution. No ETA is available at this time. We apologize for the inconvenience and thank you for your patience.
Update at 7:45 PM June 23rd: The investigation is ongoing at this time.
Update at 3:20 PM June 23rd: The investigation is ongoing. We continue to experience technical issues with online banking.
We are experiencing technical issues with online banking as of 10:45 AM Eastern Time on Saturday, June 23rd. The team is currently investigating. We apologize for the inconvenience.
Resolved, on Wednesday June 20th at 11:25 AM EST
Customers attempting to access the ‘Profile’ tab in online banking (desktop browser only) will experience an error. This issue has been identified and the team is working towards a resolution. Customers can access the ‘Profile’ tab by signing in to the mobile banking app, using a mobile web browser, or by calling 1-844-437-2265 for customer assistance.
Online banking will be unavailable on Saturday, June 16th from 11:00 PM until Sunday, June 17th 6:00 AM Eastern Time (estimated) due to scheduled maintenance.
The online banking portal will be unavailable on Thursday, May 10th from 10:00 PM until 11:00 PM Eastern Time (estimated) due to scheduled maintenance. Please call into our Contact Centre if you require assistance asap at 1-844-437-2265.
Telephone support will be unavailable on Thursday, May 10th from 2:00 AM until 6:00 AM Eastern Time (estimated) due to scheduled maintenance. For assistance with your EQ Bank account, please use Live Chat or give us a call outside of the maintenance window. We apologize for the inconvenience.