Maintenance Window (PT):
Monday, May 18, 2026 | 11:00 PM – Tuesday, May 19, 2026 | 3:00 AM PT
Maintenance Window (ET):
Tuesday, May 19, 2026 | 2:00 AM – 6:00 AM ET
Expected Downtime:
Multiple brief service disruptions of up to 10 minutes may occur during the maintenance window.
Maintenance Details:
We will be performing scheduled upgrades to our card services. During this time, all card services and applications may experience brief interruptions as the upgrades are applied.
We appreciate your understanding and apologize for any inconvenience this may cause.
Maintenance window (PT):
Saturday, May 16, 2026 | 4:00 AM – 6:00 AM PT
Maintenance Window (ET):
Saturday, May 16, 2026 | 7:00 AM – 9:00 AM ET
Expected Downtime:
Up to 2 hours of intermittent service interruption during the maintenance window.
Maintenance Details:
We will be performing scheduled maintenance to external account linking services. During this time, these services may be intermittently unavailable.
We appreciate your understanding and apologize for any inconvenience this may cause.
Maintenance window (PT):
Saturday, May 23 | 11:30 PM – Sunday May 24 | 5:30 AM PT
Maintenance Window (ET):
Sunday, May 24 | 2:30 AM – Sunday May 24 | 8:30 AM ET
Expected Downtime:
Up to 6 hours of intermittent service interruption during the maintenance window.
Maintenance Details:
We will be performing scheduled maintenance on Remote Cheque Deposit services. During this time, these services may be intermittently unavailable.
We’re currently working to resolve a technical issue that may affect access to EQ Bank Digital Banking Site for customers using Firefox (version 149 and newer) or Safari.
While we work on a fix, you can continue banking securely by:
- Visiting secure.eqbank.ca, or
- Using an alternative browser such as Chrome or Edge
We sincerely apologize for the inconvenience and appreciate your patience. Our teams are actively working to restore full access as soon as possible.
Thank you for banking with us.
We’re seeing an increase in fraudulent ads on social media platforms like Facebook and Instagram pretending to be EQ Bank. These ads link to fake websites designed to steal your login or personal information.
Stay safe:
- Only log in via the EQ Bank app or secure.eqbank.ca if using a browser.
- Watch for fake advertiser names like “Equitable Team” or “EQ Bank Marketing Team”.
- Be wary of ads offering unusually high interest rates. If in doubt, verify against the interest rates page.
- Never enter credentials or one-time passwords after following social media links.
If you think you might have interacted with a suspicious ad:
- Call us immediately at 1-844-437-2265 (1-844-4EQ-BANK)—we’ll help secure your account
- Change your EQ Bank and email passwords
Reminder: Legitimate EQ Bank emails only come from addresses ending in eqbank.ca
We’re working to report and remove these scams. Thank you for staying alert.
Mobile and Online banking are operational.