Retail Onboarding – In-Person Identity Verification Delays

We are investigating an issue affecting the Canada Post in-person identity
verification service. Customers using this verification method during Retail
Onboarding may experience delays or service interruptions.

We are monitoring the situation and will provide updates as they become
available.

Scheduled Maintenance – Digital Banking

Maintenance Window (PT):
Monday, Oct 05 | 8:30 PM PT – Tuesday, Oct 06 | 3:00 AM PT 

Maintenance Window (ET):
Monday, Oct 05 | 11:30 PM ET – Tuesday, Oct 06 | 6:00 AM ET

Expected Downtime:
Online and mobile banking services will be unavailable during the maintenance window.

Maintenance Details:
We will be performing scheduled maintenance. During this time, online and mobile banking services will be unavailable. If you expect to need access to your accounts during this window, we recommend planning ahead.

Thank you for your patience and understanding as we make these improvements.

Temporary Access Notice

We’re currently working to resolve a technical issue that may affect access to EQ Bank Digital Banking Site for customers using Firefox (version 149 and newer) or Safari.

While we work on a fix, you can continue banking securely by:

  • Visiting secure.eqbank.ca, or
  • Using an alternative browser such as Chrome or Edge

We sincerely apologize for the inconvenience and appreciate your patience. Our teams are actively working to restore full access as soon as possible.

Thank you for banking with us.

Alert: Fake EQ Bank Ads on Social Media

We’re seeing an increase in fraudulent ads on social media platforms like Facebook and Instagram pretending to be EQ Bank. These ads link to fake websites designed to steal your login or personal information.

Stay safe:

  • Only log in via the EQ Bank app or secure.eqbank.ca if using a browser.
  • Watch for fake advertiser names like “Equitable Team” or “EQ Bank Marketing Team”.
  • Be wary of ads offering unusually high interest rates. If in doubt, verify against the interest rates page.
  • Never enter credentials or one-time passwords after following social media links.

If you think you might have interacted with a suspicious ad:

  • Call us immediately at 1-844-437-2265 (1-844-4EQ-BANK)—we’ll help secure your account
  • Change your EQ Bank and email passwords

Reminder: Legitimate EQ Bank emails only come from addresses ending in eqbank.ca

We’re working to report and remove these scams. Thank you for staying alert.