The ability to add a new connection via EQ to EQ Transfers is temporarily unavailable. This feature is expected to be restored in February 2018.
The online banking portal will be unavailable on Saturday, January 20th from 3:00 AM until 6:00 AM Eastern Time (estimated) due to scheduled maintenance.
The online banking portal will be unavailable on Wednesday, January 17th from 3:00 AM until 6:00 AM Eastern Time (estimated) due to scheduled maintenance.
The toll free number is fully available. Resolved as of 12:13 PM ET, Friday January 12th.
The contact centre toll free number is intermittently unavailable. First reported at 10:09 AM ET, Friday January 12th.
Online and mobile banking are available for all self-service needs. To reach the contact centre you can chat with us, click here or call the local number 1-519-772-8674 and we will accept long distance charges.
One Time Passcodes, SMS alerts are operating normally as of 8:06 PM ET, Thursday, January 11th.
SMS / text message alerts and one time passcodes for the EQ Bank Savings Plus Account are intermittently unavailable. First reported at 11:30 AM ET, Thursday January 11th.